RETURN POLICY

At Bharat Saj, every instrument is handcrafted with
care and precision. Since our products are custom-made to order, we
follow a strict return and refund policy to ensure fairness and transparency.
Please read the following carefully before placing your order.

1. Eligibility for Returns

• Because
  all our products are custom-built, we generally do not accept
  returns or exchanges once the product has been manufactured and
  shipped.
• Exceptions
  apply only in the following cases:
• The
  product arrives damaged during transit.
• You
  receive the wrong product (different from what you ordered).
• The
  product has a manufacturing defect.

2. Damaged or Defective Products

• If
  your instrument arrives damaged or defective, you must notify us within 48
  hours of delivery.
• To
  process your claim, we require:
• Clear
  photos/videos of the product and packaging.
• A detailed
  description of the issue.
• Once
  reviewed, our team will guide you on the next steps, which may include
  repair, replacement, or partial/full refund (based on the situation).

3. Wrong Product Received

• If
  you receive an incorrect product, please notify us within 48 hours
  with proof (photos/videos).
• We
  will arrange for the correct product to be shipped to you at no extra
  cost.

4. Non-Returnable Items

• Custom-made
  instruments cannot be returned for reasons such as:
• Change
  of mind.
• Slight
  differences in color/finish (since handcrafted items may vary slightly).
• Minor
  variations in design, which are part of the handmade process.

5. Refund Process

• If
  approved, refunds will be initiated within 7–10 business days.
• Refunds
  are processed through the original payment method used at checkout.
• Depending
  on your bank or payment provider, it may take additional time for the
  refund to reflect in your account.

6. Replacement & Repairs

• In
  eligible cases, instead of a refund, we may offer a replacement product
  or repair service at no extra cost.
• The
  decision will be based on the extent of damage/defect and availability of
  materials.

7. Return Shipping

• If a
  return is approved, we will provide instructions for shipping the product
  back to us.
• In
  most cases of defect/damage, we will bear the shipping costs.
• In
  cases where the customer is responsible (e.g., incorrect address, refusal
  of delivery), shipping costs will not be covered.

8. Cancellations

• Orders
  can only be canceled within 24 hours of placement, as production
  begins immediately after.
• Once
  manufacturing has started, cancellations are not possible.

9. Contact Us

For any issues related to returns or refunds, please reach
out to our support team:

📧
bharatsajoffice@gmail.com

📞
+91 87801 22703

Final Note

At Bharat Saj, customer satisfaction is our priority.
While our instruments are crafted to order and generally non-returnable, we are
committed to resolving any genuine issues fairly and quickly.