Shipping policy

At Bharat Saj, we take immense pride in handcrafting premium-quality musical instruments tailored to your needs. Unlike mass-produced products, every order we receive is custom-manufactured, ensuring you receive an instrument that is freshly made, carefully tested, and built to last.

This shipping policy outlines how our order processing, production, and delivery work so you know exactly what to expect when you shop with us.

1. Order Processing & Manufacturing Time

  • Each order placed on our website is made-to-order. We do not keep ready stock, as every instrument is uniquely crafted for you.

  • Once your order is confirmed, our craftsmen begin the production process.

  • Manufacturing Timeline: 5–6 business days (excluding Sundays and national holidays).

  • During this period, our team ensures that your instrument undergoes:

    • Material selection (using premium-quality wood, metal, and imported components).

    • Handcrafting and assembly with precision.

    • Quality checks for durability, sound clarity, and finish.

  • Please note: Since products are handmade, slight variations may occur, which add to the uniqueness of your instrument.

2. Shipping & Delivery Time

  • Once your product passes our final inspection, it will be dispatched within 24 hours.

  • Domestic Orders (India): Estimated delivery within 3–7 business days depending on your city/state and courier service availability.

  • International Orders: Delivery timelines vary depending on destination country, customs clearance, and shipping partners. Typically, international shipping may take 7–21 business days.

  • We use reliable courier partners to ensure safe and timely delivery of your instrument.

3. Shipping Charges

  • Within India: Standard shipping charges may apply based on your location and product weight. Occasionally, we offer free shipping promotions.

  • International Shipping: Charges will be calculated at checkout depending on destination and weight. Customs duties, taxes, or additional fees (if applicable in your country) are the responsibility of the buyer.

4. Tracking Information

  • As soon as your order is shipped, you will receive a tracking number via email and/or SMS.

  • You can use this tracking number to monitor your order status until it reaches your doorstep.

  • If you face any issues with tracking, our customer support team will gladly assist.

5. Order Modifications & Cancellations

  • Since our products are custom-made, cancellations are only accepted within 24 hours of placing the order.

  • After 24 hours, your order enters the production stage and cannot be canceled or modified.

  • If you need to update your shipping address, please contact us immediately. Address changes are only possible before the product is shipped.

6. Delays & Exceptions

While we strive to ensure timely delivery, some circumstances are beyond our control, including:

  • Courier delays, strikes, or service disruptions.

  • Weather conditions affecting logistics.

  • Customs clearance delays for international orders.

In such cases, we will provide full support to track and resolve the issue, but delivery timelines may extend slightly.

7. Packaging & Safety

  • All instruments are packaged in protective, secure boxes with additional padding to ensure safe transit.

  • Fragile instruments (like Bulbul Tarang, Banjo, etc.) are shipped with extra care, and in most cases, we include a padded gig bag or carry case for added protection.

  • If your product arrives damaged, please inform us within 48 hours with photos/videos so we can resolve the issue immediately.

8. Customer Support

If you have any questions about your order status, shipping timelines, or delivery, our support team is always here to help.

  • 📧 Email :- bharatsajoffice@gmail.com 

  • 📞 Phone/WhatsApp :- +91 87801 22703

Final Note

Every instrument you order from Bharat Saj is a piece of art, handcrafted with dedication and passion. We appreciate your patience during the production time and assure you that the wait is worth it.

Thank you for trusting us with your music journey. 🎶